Services Terms & Conditions

These Services Terms & Conditions (the "Terms") are a binding agreement between you and Crucialy AI concerning your access to and use of our websites, applications, tenant workspaces, interview-preparation tools, artificial intelligence features, and related services that link to these Terms (collectively, the "Services").

By creating an account, clicking to accept, purchasing a plan, or accessing or using the Services, you acknowledge that you have read, understood, and agree to these Terms and our Privacy Policy. If you do not agree, do not access or use the Services. Additional terms shown for a particular feature, promotion, or purchase are part of these Terms; if they conflict, the more specific terms control for that feature or purchase.

You must be at least 18 years old and the age of legal majority where you live, and you must be legally capable of entering a binding contract. The Services are not directed to children under 13.

If you use the Services for an employer, school, customer, or other organization, you represent that you have authority to bind that organization. In that case, "you" includes both you and the organization. You may not use the Services if applicable law prohibits you from doing so.

You must provide accurate, current, and complete information, keep it updated, safeguard your credentials, and promptly notify us of suspected unauthorized access. You are responsible for activity under your account except to the extent caused by our breach of these Terms. Accounts and plan benefits may not be sold, transferred, or shared outside authorized workspace functionality.

If you join an organization-managed workspace, its owner and authorized administrators may manage membership, permissions, settings, User Content, and activity within that workspace. Your use may also be subject to the organization's policies and agreement with Crucialy AI. You are responsible for confirming that you are using the correct workspace before submitting content.

Crucialy AI provides interview-preparation, content workflow, and AI-assisted features. Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the Services for lawful personal or internal business purposes during the applicable plan period.

We may add, modify, limit, suspend, or discontinue features, providers, usage limits, or the Services. We will provide notice when required by law. We do not promise that any feature, integration, model, output format, or amount of free access will remain available.

• Checkout terms. Prices, included minutes or other entitlements, plan duration, expiration, and any additional terms displayed at checkout form part of your purchase. You authorize us and our payment provider to charge the payment method you submit, including applicable taxes.
• One-time purchases. A one-time plan or top-up does not automatically renew unless checkout expressly states otherwise and you affirmatively agree.
• Subscriptions. If we offer a subscription, its price and billing frequency will be disclosed before purchase. By purchasing it, you authorize recurring charges until cancellation. You may cancel future renewal through the billing controls made available to you or by contacting us before the next renewal. Cancellation takes effect at the end of the then-current paid period unless applicable law requires otherwise.
• Expiration and credits. Minutes, credits, trial access, and other entitlements expire as disclosed for the plan, even if unused. Unused minutes expire at the end of the applicable plan period and do not roll over unless checkout expressly says otherwise. Entitlements are limited contractual rights to use the Services; they are not currency, stored value, property, or redeemable for cash, and they may not be transferred or resold.
• Payment problems. You must keep billing information current. We may suspend paid access after a failed, reversed, or disputed charge. This does not limit a good-faith billing dispute or any non-waivable legal right.

Except where applicable law or the specific checkout terms require otherwise, all paid purchases are final and non-refundable, including for unused or expired minutes, credits, partial plan periods, account inactivity, dissatisfaction with AI output, or termination resulting from your breach. Nothing in these Terms restricts mandatory refund, cancellation, or charge-dispute rights.

You may not, and may not help another person to:

• violate law, regulation, sanctions, or the rights of others;
• submit unlawful, deceptive, defamatory, infringing, abusive, discriminatory, exploitative, or privacy-invasive content;
• impersonate another person, misrepresent affiliation, commit fraud, harass others, or use the Services to make unlawful employment or other high-impact decisions;
• probe, scan, bypass, disable, or interfere with security, authentication, rate limits, tenant isolation, or service operation;
• introduce malware, scrape or harvest data without authorization, overload the Services, or access another account or workspace;
• reverse engineer, decompile, copy, modify, translate, or create derivative works from the Services except where a restriction is prohibited by law;
• use automated means not expressly authorized by us, extract models or system prompts, build a competing service from protected portions of the Services, or remove proprietary notices; or
• evade plan limits, create duplicate trial claims, resell access, or use the Services beyond the scope of your plan.

We may investigate suspected violations and remove content, limit features, or suspend access when reasonably necessary to protect the Services, users, third parties, or legal compliance.

"User Content" means prompts, responses, recordings, transcripts, documents, links, messages, workspace materials, and other content you or your organization submits to the Services. As between you and Crucialy AI, you retain your ownership rights in User Content. You represent that you have all rights and permissions needed for us to process User Content as described in these Terms and the Privacy Policy.

You grant Crucialy AI a worldwide, non-exclusive, royalty-free right to host, reproduce, transmit, format, display, and otherwise process User Content only as reasonably necessary to provide, maintain, secure, support, and comply with law for the Services. This license includes use of our service providers for those purposes and ends when the content is deleted from active systems, subject to backups, legal obligations, dispute records, and technical limitations. We do not use User Content to train Crucialy AI or third-party AI models.

To the extent permitted by law and subject to third-party rights, you may use output generated for you. Output may not be unique, and other users may receive the same or similar output. We do not transfer rights in third-party materials or guarantee that output qualifies for intellectual-property protection or is non-infringing.

If you voluntarily provide feedback or suggestions, you grant us a perpetual, irrevocable, worldwide, royalty-free, transferable, and sublicensable right to use them without restriction or compensation, without identifying you publicly.

AI-assisted suggestions, questions, summaries, transcripts, scores, analyses, and feedback may be inaccurate, incomplete, biased, offensive, outdated, or unsuitable. You must independently review and verify output before relying on or sharing it. You are solely responsible for decisions, submissions, communications, and actions based on output.

The Services provide general interview preparation and information, not legal, medical, financial, employment, admissions, or other professional advice. Crucialy AI does not guarantee interviews, employment, admission, performance, or any other outcome. Do not use output as the sole basis for a decision that produces legal or similarly significant effects on another person; obtain appropriate human review and comply with applicable law.

The Services, including their software, design, interfaces, workflows, documentation, trademarks, branding, and content other than User Content, are owned by Crucialy AI or its licensors and are protected by intellectual-property and other laws. Except for the limited access right expressly granted in these Terms, no right, title, or interest is transferred to you. All rights not expressly granted are reserved.

The Services may link to or rely on third-party platforms, payment processors, authentication services, AI providers, communications systems, websites, or integrations. Their services and content may be governed by separate terms and privacy notices. We do not control and, to the fullest extent permitted by law, are not responsible for third-party services, acts, omissions, availability, security, or content. Your dealings with them are between you and the third party.

Our Privacy Policy describes how we handle personal information. By using the Services, you acknowledge the practices described there. You are responsible for providing any notices and obtaining any consents needed before submitting another person's personal information, recording, voice, or likeness.

You consent to receive agreements, disclosures, receipts, security alerts, and other service communications electronically. You must keep your email address current. Transactional and legal communications are not marketing messages and may continue while you maintain an account or as otherwise required by law.

The Services may experience delays, errors, interruptions, data loss, or provider outages. Maintenance, security events, legal requirements, and circumstances beyond our reasonable control may affect availability. Preview, beta, experimental, or free features may be changed or discontinued at any time, may be less reliable or secure, and are provided for evaluation at your risk. You should keep independent copies of content you need.

If you believe content available through the Services infringes your rights, email info@crucialy.ai with your contact information, identification of the protected work and challenged material, its location, the basis for your claim, and a statement that the information is accurate and submitted in good faith. We may request additional information and may remove or restrict content when appropriate.

You may stop using the Services at any time. We may suspend, limit, or terminate access if you breach these Terms; create security, legal, or operational risk; fail to pay; use the Services fraudulently or abusively; or if we discontinue the Services. Where reasonable and legally permitted, we may provide notice and an opportunity to cure.

On termination, your right to use the Services ends and we may delete or restrict User Content according to the Privacy Policy, workspace controls, and applicable law. Termination does not relieve accrued payment obligations and does not create a refund right. Provisions that by their nature should survive will survive, including ownership, payment obligations, disclaimers, liability limits, indemnification, dispute resolution, and general terms.

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICES AND ALL OUTPUT ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS AND WITHOUT WARRANTIES OF ANY KIND.

CRUCIALY AI DISCLAIMS ALL EXPRESS, IMPLIED, STATUTORY, AND OTHER WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, QUIET ENJOYMENT, AND WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICES OR OUTPUT WILL BE ACCURATE, COMPLETE, SECURE, UNINTERRUPTED, ERROR-FREE, OR SUITABLE FOR YOUR NEEDS, OR THAT DEFECTS WILL BE CORRECTED. SOME JURISDICTIONS DO NOT ALLOW CERTAIN DISCLAIMERS, SO SOME OF THIS SECTION MAY NOT APPLY TO YOU.

TO THE FULLEST EXTENT PERMITTED BY LAW, CRUCIALY AI AND ITS LICENSORS, SERVICE PROVIDERS, AND REPRESENTATIVES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES; LOSS OF PROFITS, REVENUE, GOODWILL, DATA, CONTENT, OR BUSINESS OPPORTUNITY; COST OF SUBSTITUTE SERVICES; OR DAMAGES ARISING FROM RELIANCE ON OUTPUT, EVEN IF ADVISED THAT SUCH DAMAGES WERE POSSIBLE.

TO THE FULLEST EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF CRUCIALY AI AND THE PARTIES LISTED ABOVE FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO CRUCIALY AI FOR THE SERVICES GIVING RISE TO THE CLAIM DURING THE 12 MONTHS BEFORE THE EVENT FIRST GIVING RISE TO LIABILITY OR (B) US $100.

These limits apply regardless of the legal theory and even if a remedy fails of its essential purpose. They do not limit liability that cannot lawfully be excluded or limited, which may include liability for fraud, willful misconduct, or certain personal injury. Applicable law may give you additional rights.

To the fullest extent permitted by law, you will defend, indemnify, and hold harmless Crucialy AI and its licensors, service providers, and representatives from third-party claims, damages, judgments, losses, liabilities, costs, and reasonable attorneys' fees arising from your User Content; your unlawful or unauthorized use of the Services; your breach of these Terms; or your violation of another person's rights. We may control the defense and settlement of a covered claim, and you will reasonably cooperate. You may not settle a claim in a way that admits fault by or imposes obligations on an indemnified party without its written consent. This section does not require you to indemnify a party for its own unlawful conduct.

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES MOST DISPUTES TO BE RESOLVED BY BINDING INDIVIDUAL ARBITRATION AND WAIVES THE RIGHT TO A JURY TRIAL OR CLASS ACTION. YOU MAY OPT OUT AS DESCRIBED BELOW.

Before starting arbitration, a party must send the other a written notice describing the dispute and requested relief. Send notices to info@crucialy.ai. The parties will attempt in good faith to resolve the dispute for 30 days after receipt. Any applicable limitations period is tolled during that informal period.

Except for the exceptions below, any dispute, claim, or controversy arising out of or relating to these Terms, the Services, or the parties' relationship that is not resolved informally will be resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules then in effect. The Federal Arbitration Act governs the interpretation and enforcement of this section. The arbitrator may award the same individual remedies a court could award and has exclusive authority to resolve issues concerning the interpretation, applicability, or enforceability of this arbitration agreement, except that a court will decide issues concerning the class-action waiver.

Arbitration will occur remotely, by documents, or at a reasonably convenient location consistent with the AAA rules. Fees will be allocated under the AAA Consumer Arbitration Rules; Crucialy AI will pay fees it is required to pay under those rules or applicable law. Each party is responsible for its own attorneys' fees unless law or the arbitrator's award provides otherwise. If AAA is unavailable, the parties will select a comparable provider or a court will appoint one.

Claims may be brought only in an individual capacity. Neither party may bring or participate in a class, collective, consolidated, mass, or representative action or arbitration, and an arbitrator may not combine claims or award relief for anyone other than the individual claimant, except by written agreement of all affected parties after a dispute arises. If a final decision holds a portion of this waiver unenforceable for a particular claim or remedy, that portion will be decided by a court after all arbitrable claims are resolved.

Either party may bring an eligible individual claim in small-claims court. Either party may also seek temporary or emergency injunctive relief in court to protect intellectual property, confidential information, accounts, or service security without waiving arbitration of other claims. Nothing here prevents either party from reporting to or seeking relief from a government agency where permitted by law.

Within 30 days after first accepting these Terms, you may opt out of this arbitration agreement by emailing info@crucialy.ai with the subject "Arbitration Opt-Out" and your full name, account email, and a clear statement that you opt out. Opting out will not affect any other provision or your ability to use the Services. An opt-out submitted by anyone else on your behalf is effective only if legally authorized and individually identified.

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-laws rules, except that the Federal Arbitration Act governs arbitration. For a dispute not subject to arbitration, you and Crucialy AI consent to personal jurisdiction and venue in an appropriate state or federal court in Texas, unless applicable law requires a different forum. The United Nations Convention on Contracts for the International Sale of Goods does not apply. Nothing in these Terms waives a protection that applicable law does not permit you to waive.

We may update these Terms to reflect changes in the Services, business practices, risk, or law. We will update the "Last updated" date and provide additional notice when required. Unless law requires otherwise, material changes apply prospectively on the stated effective date. Your continued use after that date constitutes acceptance, but affirmative consent will be obtained where required. Changes to the arbitration section do not apply to a dispute for which the parties had actual notice before the change took effect. If you do not agree to updated Terms, stop using the Services before they take effect.

These Terms, the Privacy Policy, checkout terms, and incorporated feature-specific terms are the entire agreement concerning the Services and supersede earlier statements on that subject. If one provision is unenforceable, it will be enforced to the maximum extent permitted and the remainder will remain effective, subject to the specific severance rule in the arbitration section. Failure to enforce a provision is not a waiver.

You may not assign these Terms without our written consent. We may assign them in connection with a reorganization, financing, merger, acquisition, sale of assets, or transfer of the Services. There are no third-party beneficiaries except parties expressly protected by the disclaimers, liability limits, or indemnity. Headings are for convenience only. "Including" means "including without limitation."

Neither party is liable for delay or failure caused by events beyond its reasonable control, except for payment obligations. Notices to you may be provided through the Services or to your account email. Notices to Crucialy AI must be sent to the email in the Contact Us section.